INDICATION OF INFORMATION PURSUANT TO
THE ACT ON SPECIFIED COMMERCIAL TRANSACTIONS
Retailer’s name Navyblue Co., Ltd.
Phone number +81–852-59-5530
Email address web@navyblue.co.jp
Retailer’s address 123-3 Higashi Asahicho, Matsue, Shimane, Japan 690-0001
Representative Masahiko Tabuchi
Prices of merchandise The prices are indicated by item.
[PAYMENT]
Consumption tax and shipping fee
Domestic (Japan)
Consumption tax: 10% of product prices
Shipping fee: JPY 880 (including tax) for shipment to anywhere in Japan *For orders from remote islands, the shipping fee may be shown as the Honshu shipping fee (880 yen) in some areas. In such cases, the difference will be charged separately.
*Free shipping if the total amount of payment is JPY 15,000 or above (including tax).
International
Consumption tax: 10% of product prices
Shipping fee: To be decided based on the EMS fee schedule.
Duty: Duty is not included in the total price at the time of settlement. Products will be shipped under DDU (duty unpaid) conditions. When products go through customs, duty and import tax may arise depending on the country being shipped to. Please understand that the amount of duty will be decided when products go through customs. If duty and/or import tax arise, you will be asked to pay it when the products are delivered.
Payment options
Credit card (VISA / JCB / MASTER Card / AMERICAN EXPRESS / Diners Club)
Amazon Pay
PayPal
Shop Pay
Cash on delivery (Domestic Order Only)
Bank transfer (Domestic Order Only)
[SHIPPING METHOD]
Domestic delivery service in Japan
All orders are shipped by Sagawa Express.
All orders are usually shipped within three business days after order placement (excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays).
*The above lead time does not apply to orders where the delivery date is specified.
Deliveries may be delayed or otherwise affected by inclement weather, transit issues, and other events or circumstances.
International delivery service
All international orders are shipped by EMS.
*Deliveries cannot be made to countries where EMS service is not available.
[PRODUCT RETURN AND REPLACEMENT]
Size change / product replacement policy
While necessary steps are taken constantly to ensure that all items are of sufficient quality, the Company allows the customers that have received damaged or wrong items or items with any other issues that are attributable to the Company to send them back so that appropriate items can be delivered swiftly (with shipping fee paid by the Company). If any of the aforementioned issues is found with your delivered order, be sure to notify the Company within seven days of your delivery acceptance. Please note the Company only allows such product replacements as described above and does not allow product returns and refunds under any condition.
Product return
Product returns are not allowed unless there are issues.
If you find an issue with your delivered item, the Company will replace it with a new one.
The images of the merchandise being displayed on the Company’s website may appear differently in terms of color, etc. compared to the actual merchandise due to viewing through personal computers, mobile devices, etc.
Product defects do not include marks, scuffs, and wrinkles on leather products, items that are intentionally distressed for vintage looks, and items made of fabrics or specially processed materials that have irregular characteristics by design.
Any issues arising from different color appearance between photographic images and actual merchandise do not qualify as the Company’s faults. If you would like to obtain more information on any item you are interested in purchasing, in terms of its sizing, color, shape, texture, etc., please feel free to send us an inquiry before purchase.